Refund & Cancellation Policy

Every account starts on Free with no card required. Free includes your Brand DNA and a daily recommendation, so you can judge whether MILA understands your brand before subscribing to MILA Pro (€24/month) or MILA Studio (€49/month).

• Open MILA and go to Account.
• Choose “Cancel plan”, or open “Manage billing” to cancel in the billing portal.
• You will see confirmation in the app immediately — no email required.

• You keep full access until the end of the period you have already paid for. Nothing is cut off early.
• After that date your account reverts to Free — your Brand DNA and history stay intact.
• You are not billed again. You can resubscribe at any time.

• Subscription periods already used are generally non-refundable, because cancelling keeps your access for the rest of the paid period.
• Accidental or duplicate charge: contact us and we refund in full.
• Charged after cancelling, or renewed unexpectedly and unused: contact us within 14 days of the charge and we refund that period in full.
• The service was substantially unavailable or broken for your billing period: contact us and we refund or credit that period.
• Refunds are issued to the original payment method by Stripe and typically appear within 5–10 business days.

If you are a consumer in the EU you have a 14-day right of withdrawal for digital services. Because MILA gives you immediate access to generated content, starting to use a paid feature means you ask us to begin performance right away and acknowledge you lose the automatic withdrawal right for the part already delivered. Where the right still applies, contact us within 14 days and we will refund accordingly.

Upgrading takes effect immediately and the amount is adjusted for the remainder of the current month. Downgrading takes effect at the end of the current period.

Billing questions and refund requests: support@milatoldme.com. Include the email on your account and the date of the charge.